"I enjoy the variety and the satisfaction of resolving issues for clients."
As Aftercare Manager, Mitch Duggan acts as the single point-of-contact for all post-construction queries. He carries out quarterly visits during the defects period with the client representative, and ensures the timely close-out of defects.
Mitch joined JPC in 1996 as a Carpenter and spent many years as a Site Supervisor and then Site Manager for the company. As a time-served tradesman with an eye for quality, he also has people skills that make him approachable and easy to talk to.
His role as Aftercare Manager supports a pleasant final phase to the customer journey, from the end of the construction phase to the end of the defects liability period, using Soft Landings principles.
Mitch was always available and on top of things.
James Bastable
Director, DKA
